Online ordering and booking for UAE restaurants, cafes and hotels
We build your own ordering site, QR menus, table and room enquiry flows and WhatsApp replies, and connect them to your POS and kitchen. The aim is more direct orders and repeat guests, with less dependence on delivery aggregators.
What slows this sector down today.
- 01
Aggregator commissions eat the margin
Most orders come through third-party apps. You pay commission on each order and you do not own the customer data.
- 02
Orders typed into several tablets
Staff re-enter delivery-app orders into the POS. Mistakes and late acceptance hurt ratings.
- 03
Table and event enquiries lost
Booking requests arrive on Instagram, WhatsApp and calls. Replies are slow at peak time.
- 04
Guests who never return
Without guest records and offers, every visit is a new acquisition cost.
Systems built around how you work.
Own ordering site and app
Menu, modifiers, delivery zones, pickup and card payments, in Arabic and English.
E-commerce Website DevelopmentPOS and kitchen integration
Orders flow to your POS and kitchen display without retyping, and menu or stock changes sync back.
API & Third-Party IntegrationWhatsApp booking and ordering
Menu, table booking and order status in WhatsApp with approved templates and recorded opt-in.
WhatsApp Business API IntegrationGuest CRM and loyalty
Order history, preferences and simple rewards, with campaigns for guests who stopped ordering.
CRM Development & IntegrationHotel and venue website
Fast bilingual website with room or venue enquiry, event packages and direct booking links.
Website Design & Development
Where AI actually helps.
Reply to menu and booking questions
An agent answers hours, menu, allergens listed by your kitchen, and books tables. Staff take over for complaints.
Win-back messages
Workflow finds guests who have not ordered for a set period and sends an approved offer to those who opted in.
Review reply drafts
Draft replies to Google reviews in the guest's language for the manager to edit and post.
How to win customers online.
Direct ordering as the default
Link your ordering page from Google, Instagram and QR codes in the venue, and offer a reason to order direct.
Google Maps and local search
Fresh photos, correct menu links and review replies so you appear for "restaurant near me" searches.
Short video and social content
Dish and kitchen videos edited for Reels and TikTok, with a link to order.
A realistic order of work.
- 01
First 30 days
- Review current POS and aggregator mix
- Check POS integration options
- Plan menu structure and delivery zones
- 02
By day 90
- Own ordering page live
- WhatsApp booking and replies running
- Guest data and reports in the CRM
- 03
After that
- Loyalty and win-back campaigns
- More branches or brands
- Monthly review of direct share of orders
SYSTEMS WE CONNECT
- POS systems
- Kitchen display systems
- Talabat
- Deliveroo
- Careem
- Payment gateways
- Google Business Profile
- Meta (Instagram)
- Hotel PMS and booking engines
- WhatsApp Business Platform
Examples only. We connect what you already use, where you have access and the provider allows it.
Questions we hear
Can we stop using delivery apps?
Most restaurants keep them for reach and add their own ordering to grow the direct share. We help you measure the direct share over time and decide what suits you.
Will it connect to our POS?
It depends on whether your POS offers an API or partner integration. We check this first and tell you before you commit.
Can the menu be in Arabic and English?
Yes. Menus, checkout and messages are bilingual, with proper right-to-left layout for Arabic.
Do you work with hotels?
Yes, mainly on websites, enquiry and event flows, guest messaging and marketing. Core hotel systems such as PMS stay with their vendor and we integrate where an API is available.
Start here
Get your free tech and growth audit.
Tell us a little about your business. We will get in touch, look at what you have, and tell you what is worth fixing first.