Clinic and hospital software for UAE healthcare providers
We build patient booking, clinic workflow tools, WhatsApp reminders and bilingual websites for hospitals, clinics, dental practices, diagnostic centres and pharmacies. We connect to your HIS, EMR, LIS or PACS where you already have access, and we design for patient privacy from the first sprint.
What slows this sector down today.
- 01
Missed appointments and empty slots
Reception teams call patients by hand. Patients forget, slots go unused and doctors wait. Nobody tracks which source brought the booking.
- 02
Patient enquiries stuck on WhatsApp
Price, insurance and timing questions arrive at night and on weekends. Replies come late, in one language, from a personal phone.
- 03
Systems that do not talk to each other
Booking, billing, lab, pharmacy and the HIS each keep their own records. Staff retype data and errors reach invoices and insurance claims.
- 04
Patient data handled without clear rules
Reports and photos are sent through personal chat apps and shared drives. Few staff know who may see what, or where the data is stored.
Systems built around how you work.
Online booking and patient portal
Patients pick a doctor, branch and time in Arabic or English, get confirmations and can reschedule without calling.
Custom Software DevelopmentWhatsApp reminders and enquiry handling
Approved templates for reminders and follow-ups, with patient opt-in recorded, and a shared inbox for your reception team.
WhatsApp Business API IntegrationClinic website with service and doctor pages
Fast bilingual pages for each treatment and doctor, built so patients find you on Google and in AI answers.
Web Application DevelopmentCRM for patient follow-up and recalls
Track enquiries, treatment plans and recall dates in one place, with reports by source, doctor and service.
CRM Development & IntegrationIntegration with HIS, LIS, PACS and billing
We connect booking and reporting tools to the systems you already run, using the access and approvals you hold.
API & Third-Party Integration
Where AI actually helps.
Bilingual WhatsApp assistant for booking
Answers opening hours, doctor availability and preparation instructions, books slots and hands over to staff for medical questions. It does not give medical advice.
Automatic recall and no-show follow-up
Workflows send recall messages for check-ups and re-book patients who missed a visit, with a human review step.
Summaries for front-desk and call notes
Draft summaries of enquiries and call notes so staff spend less time typing. Clinical records stay in your clinical system.
How to win customers online.
Treatment pages that match patient searches
One page per treatment and doctor, in Arabic and English, with clear pricing guidance, location and booking links.
Google Business Profile for every branch
Complete profiles, review requests after visits and consistent branch details so you appear in "near me" searches.
Paid search with booking tracking
Campaigns for high-value treatments, tied to booked appointments rather than clicks. Healthcare advertising rules apply, so confirm them with your regulator.
A realistic order of work.
- 01
First 30 days
- Map booking, billing and reporting workflows
- List systems in use and access we can rely on
- Agree privacy rules and who sees what
- Launch the new bilingual website structure
- 02
By day 90
- Online booking live for the main branch
- WhatsApp reminders with recorded opt-in
- CRM reports by source, doctor and service
- 03
After that
- Roll out to more branches
- Add integrations with HIS, LIS or billing
- Monthly review of bookings and no-shows
SYSTEMS WE CONNECT
- HIS / EMR
- LIS
- PACS
- Insurance e-claims platforms
- Pharmacy system
- Payment gateways
- WhatsApp Business Platform
- Google Business Profile
- Zoho CRM
Examples only. We connect what you already use, where you have access and the provider allows it.
RULES TO KNOW
- Federal Law No. 2 of 2019 regulates the use of information and communication technology in UAE health care, including free zones. Per the UAE government portal, providers must keep health data confidential, avoid sharing it without due authorisation, and protect it from unauthorised changes or deletion. The Ministry of Health and Prevention (MOHAP) is named for collecting and keeping national health information. Requirements also differ by emirate and regulator (DHA in Dubai, DoH in Abu Dhabi), so confirm yours with your regulator before launch. We do not claim connection to any government health system. UAE government portal: ICT in the health sector
Not legal advice. Confirm your obligations with the regulator or a qualified adviser.
Questions we hear
Can you build a hospital management system?
We build booking, patient portals, reporting and integrations around your clinical systems. For a full HIS or EMR we usually help you choose and connect an existing product rather than replace it, and we scope that honestly after a workshop.
Can WhatsApp be used for appointment reminders?
Yes, through the WhatsApp Business Platform with approved templates. You need a recorded opt-in from each patient, and clinical details should not be placed in messages. Confirm your regulator's rules on patient communication.
Where is patient data stored?
We decide hosting with you before building. The UAE health data law has rules on health data, so we check the location and access model against your regulator's requirements and your own legal advice.
Do you connect to Malaffi, NABIDH or Riayati?
We do not claim any such connection. Where you hold access and the approvals required, we can integrate with the systems you are permitted to use. Approvals stay with you and your regulator.
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